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The Design Of Effective Online Help In Web Applications
(2007)
Marie
Roy
Yves
Rannou
Lucie
Rivard
An increasing number of applications are being developed on the Web, and their usability is considered as being critical for success.
Journal of Knowledge Management Practice
Electronic
Computer Science
...............................................................
The Design Of Effective Online Help In Web Applications
(2007)
Marie
Roy
Yves
Rannou
Lucie
Rivard
One important aspect of Web application usability is its capacity to successfully support users while they are completing their tasks.
Journal of Knowledge Management Practice
Electronic
Computer Science
...............................................................
The Design Of Effective Online Help In Web Applications
(2007)
Marie
Roy
Yves
Rannou
Lucie
Rivard
The best way to support users is to provide task support tools that are embedded in the application.
Journal of Knowledge Management Practice
Electronic
Computer Science
...............................................................
The Design Of Effective Online Help In Web Applications
(2007)
Marie
Roy
Yves
Rannou
Lucie
Rivard
User assistance generally encompasses anything that is made available to help users complete a task while using an application.
Journal of Knowledge Management Practice
Electronic
Computer Science
...............................................................
The Design Of Effective Online Help In Web Applications
(2007)
Marie
Roy
Yves
Rannou
Lucie
Rivard
In the past, user assistance on the Web has most often taken the form of online user manuals.
Journal of Knowledge Management Practice
Electronic
Computer Science
...............................................................
The Design Of Effective Online Help In Web Applications
(2007)
Marie
Roy
Yves
Rannou
Lucie
Rivard
In more recent years, more sophisticated forms of online assistance are available, such as embedded and contextual help, search engines, wizards, videos, audio, etc.
Journal of Knowledge Management Practice
Electronic
Computer Science
...............................................................
The Design Of Effective Online Help In Web Applications
(2007)
Marie
Roy
Yves
Rannou
Lucie
Rivard
Web applications are more and more prevalent because they provide effective and cost efficient services to customers, government citizens and employees.
Journal of Knowledge Management Practice
Electronic
Computer Science
...............................................................
The Design Of Effective Online Help In Web Applications
(2007)
Marie
Roy
Yves
Rannou
Lucie
Rivard
The main challenge when designing aiding tools is to make sure that they do not make the system even more complex.
Journal of Knowledge Management Practice
Electronic
Computer Science
...............................................................
The Design Of Effective Online Help In Web Applications
(2007)
Marie
Roy
Yves
Rannou
Lucie
Rivard
In some cases integrating help does more harm than good.
Journal of Knowledge Management Practice
Electronic
Computer Science
...............................................................
The Design Of Effective Online Help In Web Applications
(2007)
Marie
Roy
Yves
Rannou
Lucie
Rivard
Help systems should not only be integrated to the task at hand but they should take the initiative to present knowledge to users who seem to be lacking this knowledge.
Journal of Knowledge Management Practice
Electronic
Computer Science
...............................................................
